Overview

Our refund and returns policy lasts 48 hours. If 48 hours have passed since your purchase, we can’t offer you a full refund or exchange.

We have a 7-day return/exchange policy on all unworn, unwashed with original packaging items purchased online.

To be eligible for a return or exchange, customers are to send an email to fasioniconkloset@gmail.com containing the order and tracking number within 48 hours of receiving their item.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the containing details. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at fashioniconkloset@gmail.com.

Sale items

All clearance items purchased online are final sale and not eligible for return or exchange.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at fashioniconkloset@gmail.com.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at fashioniconkloset@gmail.com for questions related to refunds and returns or go to our contact page.